Client Feedback

Jodie & Jason with 'Bella' in Melbourne

Heads & Tails Pet Care Services are amazing! We decided to take up their services for our young Labrador Bella, because we felt she needed the interaction and stimulation to improve her manners. I was instantly blown away with how extremely professional the company is. Mark and Kate are both professional dog trainers and were always so informative and helpful with any extra training tips I required. They train with positive reinforcement which therefore created our dog to be more responsive and less timid. Bella is always more relaxed and calmer in the evenings, and she immediately stopped digging and destroying the yard when we began the weekly walks. I highly recommend them - they are just incredible and we have appreciated everything they have done for us. Worth every penny to have a happy dog. - Jodie & Jason

Robyn, Richard and 'Oregon' in Camberwell

The way in which both Katie and Mark interact with the dogs in their care is quite extraordinary. You will never see a happier group of dogs, all completely focused and invested in what is going on in their group. Katie and Mark's dog handling skills are really exceptional, they are so kind and patient and caring, but at the same time seem to have this natural ability to keep them all 'in order' while having a huge amount of fun. Oregon loves them both to bits, even more it seems than us sometimes! Thanks Katie and Mark for always being so professional and reliable - it's lovely to know that Oregon is in such good hands.

- Robyn & Richard

Emma and 'Maggie' in Kooyong

Thanks so much to Heads & Tails, we sooo appreciate your dedication and passion for what you do. I saw Mark at the park yesterday and I had to ask if Maggie was always this excited!! Take care and much Xmas cheer for the best dog walkers ever!! - Emma

Helen, John, and 'Cody' in Camberwell

We feel so lucky to have found you. People we can totally trust with our fur baby. I'm a bit jealous when he runs straight to you when we are at the park but hey I'll get over it! - Helen & John

Julia, Pat, and 'Obie' in Surrey Hills

I cannot speak highly enough of you guys to everyone I know who has a dog. Obie can't wait to get back to his walks next week, he's been staring out the window ever since we got home! Again, massive thanks from us both.

- Julia & Pat

Emily, Andy, and 'Maggie' in Malvern East

We can't sing Mark and Katie's praises enough! Our puppy Maggie is heavenly but definitely a handful and with 3 small children we needed to train at least one family member! Katie and Mark sat down with us and went through a very detailed and well thought out plan to train Maggie.. and we have definitely seen some amazing changes in her! Mark and Katie's approach is firm but gentle and with lots of encouragement Maggie has come a long way with her behaviours! We have no hesitation in recommending Katie and Mark! - Emily & Andy

Tracy and 'Winnie' in Kooyong

Katie and Mark are fabulous with our dog Winnie. They are very knowledgeable about dog health and welfare and are very caring. Winnie loves her sessions with Heads & Tails and I can’t recommend them highly enough. - Tracy

Andrew, Jenny and 'Harry' in Camberwell

Katie and Mark have beautifully cared for our Harry for a long time now. Three days a week, the 'Party Bus' turns up with his buddies on board. He jumps up expectantly at the slightest hint of a car outside in the mornings. It gives us such peace of mind knowing he is with them. - Andrew & Jenny

Sylvie Martin of Crosspaws Dog Training

Katie and Mark offer an outstanding service! They are knowledgeable, experienced and truly want to give the dogs in their care the best of times, even improving some behaviours here and there with positive, state-of-the-art training methods. Being a dog trainer & behaviour consultant, I am very careful with my endorsements, as I am all too aware how 'bad' handling can damage a dog. I wholeheartedly endorse Katie and Mark. Your dog could not be in better hands! - Sylvie

Victoria with 'Jaxon' in Hartwell

Love their work (especially seeing photos of the park session)! They always manage to fit Jax in and I know he will always be safe and have a ball with the other dogs! Its amazing how comfortable my dog has become with them as he is usually unsure with other people- goes to show how much love and respect he has for them! - Victoria

Bridget with 'Chaser' in Surrey Hills

These guys are truly amazing. They have been “walking” (more like “loving”) our dog for over 4 years now. He is the calmest, happiest most social dog and we are convinced much of that is down to Katie and Mark. Thanks guys, you do a truly awesome job! - Bridget & Andrew

Marea with 'Jack & Maggie' in Armadale

Wonderful people, reliable and friendly, our dogs adore them! They always go the extra mile and regularly spoil our dogs with attention, care and new friends to meet. We wish them all the best and could not be happier with their service.

- Marea, John & Tom

Tash with ' Fred & Barney' in Camberwell

Just fantastic, our dogs have loved Katie and Mark from the moment they met them. They loves their play dates and we love knowing they're out having a great time with people we trust. - Tash & John

Allison with 'Missy' in Melbourne

I can highly recommend Heads and Tails to anyone with a ball mad dog! Katie and Mark totally get Missy and she adores her time with them. - Allison

Emma with 'Harley & Reba' in Melbourne

Love Heads & Tails, our two large breed dogs always have a great time and come back exhausted! They take such care it's easy to seen why they are so well liked! - Emma & David

Alicia with 'Toby' in Melbourne

I have been so impressed by the service that Katie and Mark offer to my dog Toby. They are not only genuine dog lovers, but the expertise and professionalism that they conduct themselves with is outstanding. Toby was a rescue dog and they assisted with the transition into our new home and provided some firm but kind behavioural strategies. I cant recommend enough, your dog will be in safe and caring hands! - Alicia

Karly with 'Nanook' in Melbourne

Heads and Tails are always friendly, courteous and reliable. I especially love that they have a behavioural background and are super knowledgable on all things dog so they really offer a holistic approach. Highly recommended. - Karly

Sheryl with 'Lily' in Melbourne

We kept crossing paths with Katie and Mark for a couple of years in our local off leash dog park. We could see how attentive and warm they were with the dogs in their care. Unlike other dog carers we see locally, Katie and Mark truly do stick to their limit of 4 dogs each handler - and are actually engaged with their charges. When we had to start getting our chocolate Labrador casual daytime outings due to workload, we didn’t even have to search for a provider, we knew the only people we wanted to take care of our precious furkid were Katie and Mark. If you need dog carers who you can trust to focus on your dog and who do NOT walk around focussed on a mobile, then we recommend them highly.

- Sheryl & Geoff

Emma with 'Iroh & Rugby' in Melbourne

Katie and Mark have been walking our two dogs for almost a year. We have large dogs aged two and they have had no issues walking them. They make sure the dogs and owners are comfortable with the outing, ensuing they understand how the dogs react in all weather types or understanding what sounds might scare them etc. We always get photos during the day from their outing. We would definitely recommend their services. - Emma & Alex

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